Shipping Policy for LHP Health Ltd

Effective Date: July 2, 2026

At LHP Health Ltd, we aim to ensure your nutritional supplements arrive promptly and safely. Please review the following information regarding our shipping processes.

1. Processing Times

Orders are typically processed within 1–2 business days of purchase.
Orders placed on weekends or holidays will be processed on the next available business day.

2. Shipping Methods and Delivery

We utilize UPS for our shipping services to ensure reliable tracking and delivery.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Your 72-hour “cooling-off period” for exchanges and returns begins upon the date of purchase or the date of UPS delivery confirmation.

3. Shipping Costs

Shipping charges are calculated at checkout based on your destination and the weight of your order.
Please note that in the event of a return, original shipping charges may be deducted from your total refund amount.

4. Shipping Restrictions

We currently ship to US & Canada.
We are unable to ship to P.O. boxes in certain regions; please ensure your shipping address is a physical location.

5. International Customs and Duties

For international orders, customers are responsible for any customs fees, import duties, or taxes incurred upon arrival in the destination country. LHP Health Ltd is not responsible for delays caused by customs clearance procedures.

6. Damaged or Missing Packages

If your package arrives damaged, please contact our support team within 48 hours of delivery with photos of the damaged packaging and product.
If your tracking information indicates delivery but you have not received your package, please verify your surroundings and check with neighbors before contacting us for assistance.

7. Contact Us

If you have questions regarding your shipment, please reach out to us at:

LHP Health Ltd

info@lhphealth.com